Attention, customer support representatives: not everyone who calls in for assistance is a gibbering idiot from the shallow end of the gene pool. Some of us can even pronounce "nuclear" correctly. So when I call to inform you that I have a technical problem with your product, that it was working perfectly when I went to bed but was not working when I awoke, that I am not a sonambulistic wiring fetishist and absolutely nothing had changed on my end while I was asleep, please do me the courtesy of accepting me at my word. Do not make me disconnect my equipment, change wiring configurations multiple times, or sacrifice a goat before you finally acknowledge that the problem might be at your end. I realize that many-- perhaps even virtually all-- of the people who call for technical support think a serial port is where their Cheerios arrive from overseas. But some of us have a clue, and would appreciate being treated accordingly.
Posted by Peter at October 27, 2004 3:22 PM